Privacy Policy
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Last updated: September 29, 2024
This privacy notice applies to all services built and maintained by Fundra AB ("Fundra," "we," "our," "us").
The privacy of your data — and it is your data, not ours — is a big deal to us. In this policy, we lay out what data we collect and why, how your data is handled, and your rights to your data.
We promise we never sell your data or use it for advertising purposes. We’ll only ever access your account to help you with a problem or to debug a software bug, with your explicit consent. We log all access to all accounts by IP address, so we can always verify that no unauthorized access has happened for as long as the logs are kept.
What we collect and why
Our guiding principle is to collect only what we need. Here’s what that means in practice:
Identity & access
When you sign up for Fundra, we ask you to authenticate with either email link directly, or through Google, which provides us with your name and email address. We do so, so we can send you invoices, updates, or other essential information. We’ll never sell your personal info to third parties.
You always have the right to access the personal information we store about you.
Billing information
If you sign up for a paid Fundra product, you will be asked to provide your payment information and billing address. Credit card information is submitted directly to our payment processor and doesn’t hit Fundra servers. We store a record of the payment transaction, including the last 4 digits of the credit card number, for purposes of account history, invoicing, and billing support. We store your billing address so we can charge you for service, calculate any sales tax due, send you invoices, and detect fraudulent credit card transactions. We occasionally use aggregate billing information to guide our marketing efforts.
Product interactions
We store on our servers the content that you upload or receive or maintain in your Fundra product accounts. This is so you can use our products as intended. We keep this content as long as your account is active. If you delete your account, we’ll delete the content within 60 days.
General geolocation data
For most of our products, we log the full IP address used to sign up a product account and retain that to keep your account safe. We also log all account access by full IP address for security and fraud prevention purposes, and we keep this login data for as long as your product account is active.
Website interactions
We collect information about your browsing activity for analytics and statistical purposes such as conversion rate testing and experimenting with new product designs. This includes, for example, your browser and operating system versions, your IP address, which web pages you visited and how long they took to load, and which website referred you to us. If you have an account and are signed in, these web analytics data are tied to your IP address and user account until your account is no longer active. The web analytics we use are described further in the Cookies section.
Cookies
Cookies are required to use Fundra. We use persistent first-party cookies and some third-party cookies to enable authentication as well as store certain preferences, make it easier for you to use our applications, and perform A/B testing as well as support some analytics.
A cookie is a piece of text stored by your browser. It may help remember login information and site preferences. It might also collect information such as your browser type, operating system, web pages visited, duration of visit, content viewed, and other click-stream data.
Voluntary correspondence
When you email Fundra with a question or to ask for help, we keep that correspondence, including your email address, so that we have a history of past correspondence to reference if you reach out in the future.
We also store information you may volunteer, for example, written responses to surveys. If you agree to a customer interview, we may ask for your permission to record the conversation for future reference or use. We will only do so with your express consent.
When we access or disclose your information
To provide products or services you’ve requested. We use some third-party subprocessors to help run our applications and provide the Services to you. We may disclose your information at your direction if you integrate a third-party service into your use of our products, such as connecting your account with Google or Slack.
No Fundra human looks at your content except for limited purposes with your express permission, for example, if an error occurs that stops an automated process from working and requires manual intervention to fix. These are rare cases, and when they happen, we look for root cause solutions as much as possible to avoid them recurring. We may also access your data if required in order to respond to legal process (see "When required under applicable law" below).
To exclude you from seeing our ads. Where permissible by law and if you have a Fundra account, we may disclose a one-way hash of your email address with ad companies to exclude you from seeing our ads.
To help you troubleshoot or squash a software bug, with your permission. If at any point we need to access your content to help you with a support case, we will ask for your consent before proceeding.
To investigate, prevent, or take action In order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.
Aggregated and de-identified data. We may aggregate and/or de-identify information collected through the services, as long as the sample size is large enough to guarantee anonymity.
Finally, if Fundra is acquired by or merges with another company — we don’t plan on that, but if it happens — we’ll notify you well before any of your personal information is transferred or becomes subject to a different privacy policy.
Your rights with respect to your information
General Data Protection Regulation (“GDPR”) gives people under its protection certain rights with respect to their personal information collected by us on the Site. Accordingly, Fundra recognizes and will comply with GDPR and those rights, except as limited by applicable law.
The rights under GDPR include:
Right of Access. This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information.
Right to Correction. This is your right to request correction of your personal information.
Right to Erasure. This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession (also known as the “Right to be forgotten”). However, if applicable law requires us to comply with your request to delete your information, fulfillment of your request may prevent you from using Fundra services and may result in closing your account.
Right to Complain. You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority.
Right to Restrict Processing. This is your right to request restriction of how and why your personal information is used or processed.
Right to Object. This is your right, in certain situations, to object to how or why your personal information is processed.
Right to Portability. This is your right to receive the personal information we have about you and the right to transmit it to another party.
Right to not be subject to Automated Decision-Making. This is your right to object and prevent any decision that could have a legal, or similarly significant, effect on you from being made solely based on automated processes. This right is limited, however, if the decision is necessary for performance of any contract between you and us, is allowed by applicable European law, or is based on your explicit consent.
If you have questions about exercising these rights or need assistance, please contact us at hellofundra.app.
You may also have the right to make a GDPR complaint to the relevant Supervisory Authority. List of Supervisory Authorities.
How we secure your data
All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted. In addition, we go to great lengths to secure your data at rest. We have strict database level security configuration to isolate customer data, as well as automated testing in place to monitor data access privileges on an ongoing basis in order to guarantee ongoing security of any future product updates.
What happens when you delete content in your product accounts
Unless otherwise noted, all deleted content will be removed immediately from our servers. In some cases, where the application provides restoreability of deleted content, this content may be available for up to 60 days.
If you choose to cancel your account, your content will become immediately inaccessible and should be purged from our systems in full within 60 days. This applies both for cases when an account owner directly cancels and for auto-canceled accounts.
Data retention
We keep your information for the time necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and your choices, after which time we may delete and/or aggregate it. We may also retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Through this policy, we have provided specific retention periods for certain types of information.
Location of site and data
Our products and other web properties are operated in the United Kingdom and United States. If you are located in the European Union, or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to and stored in the United Kingdom and the United States. By using our websites or Services and/or providing us with your personal information, you consent to this transfer.
When transferring personal data from the EU
The European Data Protection Board (EDPB) has issued guidance that personal data transferred out of the EU must be treated with the same level of protection that is granted under EU privacy law. UK law provides similar safeguards for UK user data that is transferred out of the UK. Accordingly, Fundra has adopted a data processing addendum with Standard Contractual Clauses to help ensure this protection. Fundra’s DPA is available under the GDPR DPA section.
There are also a few ad hoc cases where EU personal data may be transferred to the U.S. in connection with Fundra's operations, for instance, if an EU user signs up for our newsletter or participates in one of our surveys. Such transfers are only occasional and data is transferred under the Article 49(1)(b) derogation under GDPR and the UK version of GDPR.
Changes & questions
We may update this policy on an ongoing basis. We will notify you about significant changes by emailing the account owner or by placing a prominent notice on our site.
Have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information? Please get in touch by emailing us at hellofundra.app and we’ll be happy to try to answer them!